অভিযোগ বিশ্লেষণ
Grievance Analytics — January to December 2025
তাজা অভিযোগ
Fresh (0–7 days)
2,314
Within SLA — on track34%
পুরানো অভিযোগ
Aging (7–30 days)
3,131
Approaching SLA deadline46%
সীমা লঙ্ঘন
Overdue (30+ days)
1,361
SLA Breached — urgent escalation20%
জেলা জরুরিতা র্যাংকিং
Top 10 Districts by Grievance Urgency Score (Pending × Resolution Gap)
| # | District | Pending | Resolution % | Urgency Score | Band |
|---|---|---|---|---|---|
| 1 | South 24 Parganas দক্ষিণ ২৪ পরগনা | 655 | 58% | 930 | moderate |
| 2 | Murshidabad মুর্শিদাবাদ | 525 | 59% | 740 | moderate |
| 3 | Malda মালদা | 467 | 45% | 724 | bad |
| 4 | Uttar Dinajpur উত্তর দিনাজপুর | 435 | 36% | 713 | poor |
| 5 | North 24 Parganas উত্তর ২৪ পরগনা | 530 | 71% | 684 | moderate |
| 6 | Purulia পুরুলিয়া | 374 | 48% | 568 | bad |
| 7 | Paschim Bardhaman পশ্চিম বর্ধমান | 379 | 52% | 561 | bad |
| 8 | Jhargram ঝাড়গ্রাম | 342 | 41% | 544 | bad |
| 9 | Paschim Medinipur পশ্চিম মেদিনীপুর | 378 | 64% | 514 | moderate |
| 10 | Purba Bardhaman পূর্ব বর্ধমান | 376 | 67% | 500 | moderate |
25,630
মোট দায়ের
Total Filed
20,120
নিষ্পত্তি
Resolved
5,510
মুলতুবি
Pending
1,268
এস্কালেটেড
Escalated
7.9d
গড় সময়
Avg Resolution Days
জেলা অনুযায়ী অভিযোগ
Grievances by District (All 23 Districts)
অভিযোগ অবস্থা বিতরণ
Status Distribution (All 2025)
Resolved
15,367
Pending
6,014
Escalated
1,228
মাসিক অভিযোগ ট্রেন্ড
Monthly Grievance Trend — Full Year 2025
জেলা × মাস হিটম্যাপ
District × Month Volume Heatmap (Top 5 Districts)
| District | Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| N. 24 Pgn | 142 | 128 | 156 | 178 | 190 | 165 | 172 | 198 | 182 | 210 | 198 | 221 |
| S. 24 Pgn | 118 | 108 | 130 | 152 | 164 | 142 | 148 | 170 | 158 | 180 | 168 | 189 |
| Howrah | 88 | 80 | 95 | 110 | 118 | 102 | 108 | 126 | 115 | 132 | 124 | 142 |
| Kolkata | 72 | 65 | 78 | 88 | 94 | 82 | 86 | 102 | 92 | 106 | 98 | 115 |
| Murshidabad | 98 | 92 | 108 | 126 | 134 | 116 | 122 | 142 | 130 | 152 | 140 | 158 |
বিভাগ অনুযায়ী অভিযোগ
Grievances by Category
PMAY-G4,820 total • 72% resolved
MGNREGA4,210 total • 70% resolved
Ration3,890 total • 76% resolved
JJM Water3,540 total • 76% resolved
Roads3,120 total • 70% resolved
Health2,680 total • 72% resolved
Education1,980 total • 77% resolved
Other844 total • 72% resolved
শীর্ষ নিষ্পত্তিকারী নেতা
Top Performing Leaders in Grievance Resolution
| Leader | District | Level | Resolved | Resolution Rate |
|---|---|---|---|---|
| Subhas Mukherjee | Darjeeling | District | 62 | 91% |
| Sabitri Pramanik | Alipurduar | GP | 17 | 94% |
| Sunanda Pal | Darjeeling | Booth | 8 | 100% |
| Mousumi Chatterjee | Purba Medinipur | GP | 20 | 91% |
| Kanai Mondal | Purba Medinipur | Booth | 11 | 92% |